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- Overview
- Feature & Benefits
- Specifications
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SharePoint Issue Lists are Just Not Sufficient -
We all know that SharePoint Issue lists are not what can help with managing Issues
and Resolution – it is too basic an infrastructure. Issues have owners, need to
be assigned to people, resolutions need to be tracked, sometimes issues can be complex
and might need to be broken up, we need to learn and share with the organization
how certain issues have been resolved before, we need to discuss issues, get experts
involved and much more!
Resolve 2.0 provides a framework for Enterprise
Wide Issue Management -
You need an Issue Management Platform to be able to effectively hold people responsible
for issues and track issues to resolution. We have developed a comprehensive platform
for Issue Management with SharePoint templates, custom web parts and actions that
will allow you to implement a Comprehensive Issue Management Platform for your organization
using SharePoint. Our solution works just like any other site template in SharePoint
and can be used for departmental issue management, Project Issue Management, Incident
Tracking and Resolution among many other applications.
How does Resolve 2.0 Extend Issue Management in
SharePoint?
- Easy to use for the "Average Joe" - A Web 2.0 based User Experience that is simple and straightforward for
anybody in the organization to use - You really need users to be engaged and utilizing
the system.
- Comprehensive Framework for Issue management
- Allows for issues to be added, shared with others, have discussions, create
sub-issues, track resolutions, add comments
- Tracks Participation - Allows each user
to track issues they own, discussion they are participating in
- Expert Management - Experts can add areas
of expertise [through a tagging mechanism] and track issues that are in their sphere
of influence
- Dashboard - Provides a Web 2.0 based
Dashboard of recent issues, most viewed issues, etc. that all users can get a quick
snapshot of when they login to the system
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Feature |
WSS 3.0 |
MOSS 2007 |
Resolve 2.0 |
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Centralized Issue Management
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Yes |
Yes |
Yes |
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Issue Management Template |
No |
No |
Yes |
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Built-in Issue List Infrastructure |
Yes |
Yes |
Yes |
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Web 2.0 Interface |
No |
No |
Yes |
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Add, Update and Remove Issues |
Yes |
Yes |
Yes |
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Break up issues |
No |
No |
Yes |
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Tag Issues |
No |
No |
Yes |
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Categorize Issues |
Limited |
Limited |
Yes |
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Relate Issues with one another |
Yes |
Yes |
Yes |
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Assign Issues |
Yes |
Yes |
Yes |
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Issue Discussions |
No |
No |
Yes |
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Invite People to Discussions |
No |
No |
Yes |
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Add Resolutions |
No |
No |
Yes |
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Personalized Issue Dashboard |
No |
No |
Yes |
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Attachments to Issues |
Yes |
Yes |
Yes |
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Attachments to Issue comments |
No |
No |
Yes |
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Add comments through email |
No |
No |
Yes |
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Issue logging |
No |
No |
Yes |
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Manage Solutions |
No |
No |
Yes |
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System Requirements |
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Operating System |
Windows Server 2003 |
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Supported SharePoint Versions |
Windows SharePoint Services v 3.0
Microsoft Office SharePoint Server 2007
Windows SharePoint Services v 2.0
SharePoint Portal Server 2003 |
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Development Platform |
Microsoft .NET version 2.0 |
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Browser |
Microsoft Internet Explorer 6.0 or greater
Mozilla Firefox |
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Package Options |
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Package Name
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Components |
Notes |
SharePoint
E-Procurement Suite |
E-Procurement Administrative console, Procurement Web Part |
Packaged as a WSP (SharePoint Solution) file. |
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