Delegation

Everything in Active Directory is an Object and hence, even with Delegate Control, it offers object based Delegation of Control. This approach though provides a very deep level of granularity, it sometimes is rather confusing, time-confusing, and a lot of times frustrating to administrators, because delegating simple functions, such as to Help Desk, is not straight forward. And the level of detail provided, and the complex internal field names, can actually be a cause of concern, since it does not provide a clear high level picture.

With ‘Delegate n Extend’, we address this problem by focusing on Help Desk Delegation, by providing just the functions that you’d normally want to delegate to the Help Desk. The process is as simple as selecting from a list of actions that you want to delegate, and the scope, you want the help desk personnel to have control over.

Comparison of Active Directory and ‘Delegate n Extend’

Function	Active Directory	Delegate n Extend
Delegation Type	Active Directory offers Object based delegation	We offer Task based delegation, where you can select the specific tasks that you need to delegate
Delegation Process	Delegation through the ‘Delegate Control’ wizard is a time consuming, and complex process	The Delegation process is a snap, and is very intuitive and easy to perform and maintain
Help Desk Access	Access to the Help desk techs can be given through mmc-snap ins which would display content based on the Tech’s rights. But, help desk techs can access these, only if they have direct access to the system these tools are installed on	Since Delegate n Extend is a SharePoint Add-in, help desk techs can access this system from anywhere. They are not limited to a specific system
Security and Access	Security and Access is based on windows authentication, and the access rights of the particular user on the system	Since Delegate n Extend is a SharePoint Add-in, help desk techs can access this system from anywhere, as long as they have rights into the application
Management of Delegated Users	There is no clear visibility regarding who is delegated what responsibility.	From the Delegation interface, you can gain instant understanding regarding what roles exist, and who is part of which role, what permissions have been assigned to the role, and what is the scope of delegation of each user

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