Resolve 2.0 solutions provide a comprehensive framework for automating the management, tracking and resolution of issues pan enterprise in a self service, centralized and secure fashion. Information integrity is ensured through user profile driven security trimmed information delivery. The self service design ensures employees can simply log in to a common portal, and log an issue, post an update, or say confirm resolution. Issue management solutions generally find the most use in helpdesk and ticketing, though are extensible and flexible enough to be made applicable to other areas as well. | more..

Optimus BT’s e-Procurement is a self-service requisitioning application in Microsoft SharePoint which enables organizations to implement company store functionality in an easy to use format, with a centralized framework that allows for managing the product catalog, pricing, vendors, currencies, locations all from a simplified and easy to use SharePoint interface. The Product also contains an administration console, which allows the procurement administrators to manage the procurement settings and configurations. The procurement process is carried out by using a single E-Procurement web part, completely integrated with approval workflows, check out of products and integrated product specific search. | more..

Optimus BT's User Self Service for SharePoint is focused on providing the end users with the capability of securely managing their profiles and passwords through the SharePoint environment. The User Self Service for SharePoint is a collection of web parts - The User Profile Management web part, The Change Password Web Part and the Reset Password web part, which can be dragged and dropped on the SharePoint site or web part page. The Web parts have an easy to use interface, which allows the users to add the web part and start using it right away. | more..