Self Service and Social Applications
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Customer Social ApplicationsOccupying customer mind-space is a key marketing goal, to ensure customer retention as well as customer acquisition. Customer social applications provide a framework for letting customers create communities and share information through wikis and blogs, providing you a platform to position your organization as a provider of value through weekly newsletters, alerts, webinar invites, surveys etc and keep your customers –both existing and potential effectively engaged. The bottomline being that when the potential customers decide to go for a solution, you’re right on top of their mind. | Contact Us |
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Employee Social ApplicationsEmployee social applications essentially provide your employees an enhanced framework for collaboration and communication in which they can share information via wikis and blogs, create communities, subscribe to RSS feeds, post surveys, set up announcements et al, thereby fostering a more cohesive corporate culture, and leveraging combined synergies. |Contact Us |
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Consumer Social Applications for Product InnovationConsumer social applications for product innovation provide you collaborative frameworks within which you can engage with your customers and other stakeholders like partners, vendors etc directly and drive product innovation through co-creation initiatives through active feedback and suggestions from all the parties involved. Not only does this let you keep a keen tab on customer’s evolving preferences but also assures a high degree of offering success. | Contact Us |
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Social Applications for the Enterprise
i.Issue management Issue management solutions basically provide a comprehensive framework for automating the management, tracking and resolution of issues pan enterprise in a self service, centralized and secure fashion. Information integrity is ensured through user profile driven security trimmed information delivery. The self service design ensures employees can simply log in to a common portal, and log an issue, post an update, or say confirm resolution. Issue management solutions generally find the most use in helpdesk and ticketing, though are extensible and flexible enough to be made applicable to other areas as well.
ii.Talent management Talent management solutions provide managers and employees alike a comprehensive framework within which to recognize high performers, foster best practices, and bring up overall performance levels pan enterprise using a variety of means, that could range from creating communities based on best practices discussions, common interest areas, desired performance incentive mechanisms, performance recognition programs among others, all in a secure and self service fashion. | Contact Us |
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Self Service Products for the EnterpriseA common bane of medium and large enterprises is employee dependence on IT for every single small request, password resets being a prime example, that keeps a large chunk of IT man hours engaged in such routine requests on a daily basis. Self service product for the enterprise provide tailored solutions to remedy this, so that business users can themselves manage their profiles in a self service fashion within a profile access driven secure framework, without having to bother IT, and IT can focus on more important tasks. | Contact Us |
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