| Key executives and stakeholders of any organization of business function have the responsibility of developing innovative strategies and shaping the growth of the organization. To achieve this, they should be enabled by providing holistic information in various configurations so as to allow them to analyze, forecast and make better informed decisions – all this through a centralized, easy to use, secure integrated business portals capable of integrating information from various LOB and business critical systems in context of their business vision and information needs. |
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| Issues and gaps that need to be addressed for operational BI |
| Bringing together information from disparate systems and solutions |
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ERP and CRM systems are the repositories of business critical information and data around customers, finance, operations, projects and various other business functions. These systems are managed as silos of information with little or no interconnectivity, making it difficult to provide a holistic view of meaningful information to the stakeholders and decision makers around customers, projects, customer service, marketing
and sales among others.
Our expertise in Business Intelligence involves utilizing Microsoft SQL Server as the key integration platform for information from various other backend ERP and CRM systems. Using our best practices for integrating multiple disparate backend systems, we deliver holistic business intelligence to our customers through integrated dashboards and portals.
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| Presenting 360 degree view of information |
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Decision makers and managers need the ability to view information and reports in multiple angles in a centralized and self service fashion. This involves implementing integrated Business Intelligence dashboards capable of delivering flexible reporting and analysis capabilities.
We have implemented integrated business portals for sales, service, six sigma reporting among others that integrates information from backend ERP/CRM systems and delivers it in a centralized, secure and flexible manner through integrated dashboards with Microsoft SharePoint. Moreover, we provide reporting applications through these dashboards that extend the business intelligence capabilities with workflows and collaboration.
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| Managing costs and complexities |
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Developing a holistic operational business intelligence solution for mid size and large organizations can get really complex and cost prohibitive if the implementation and roll out of the solution is not carefully handled. Making a successful, cost effective roll out requires developing a clear vision, strategy and roadmap for the implementation.
We have helped several of our customers from various industries including hi-tech manufacturing, financial and packaging among others to deploy holistic operational business intelligence solutions with SharePoint and Microsoft SQL Server. We follow a collaborate engagement model that allows us to interact with the key stakeholders and decision makers, understand their vision, pain points and needs and design and implement the solution tailored to address their needs.
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| Continuous improvement and upgrades to the Operational BI capabilities |
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As the organization evolves from the current to the future, it is essential to keep your operational BI capabilities up to speed so that new opportunities can be uncovered which can further fuel the decision making process and growth of the organization. This demands a consistent attention and analysis of the data and development of new business intelligence reports and capabilities that can uncover such opportunities. Moreover, keeping the infrastructure sound and capable of supporting the implementation of these opportunities is very critical.
Our customers can take advantage of our envisioning and support services to achieve the continuous improvement and upgrades to their BI infrastructure. Our support team consist of expert consultants, business, systems and data analysts who can continuously monitor your business information and the infrastructure and provide and implement the appropriate recommendations for taking your BI infrastructure and solutions to the next level.
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| Our Approach |
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| Our Offerings |
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| CRM Reporting |
| Developing a report from a CRM system can be quite cumbersome and time consuming, and do not provide the capability to easily slice and dice data. Our CRM reporting solution is implemented using SQL Server and delivered through secure CRM reporting dashboards using SharePoint in a centralized and self service fashion. Our solution integrates with your existing CRM system provides a centralized repository of reports that can be accessed in a secure fashion not only by your sales, but also your executive team members. |
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| Sales and Service Portals |
| Our sales and service portal implementations allow for centrally tracking sales data and customer service metrics – allowing sales to get insights on various sales parameters and the customer service teams to integrate with the sales teams and deliver better service to the customers. Our portals provide components and capabilities that deliver real time reporting through reports and data visualizations in a secure and self service manner. |
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| Operation & IT Dashboards |
| Targeted towards enabling the operations and IT teams, our dashboards enable the teams to optimize operational processes and allow for efficient management of IT assets and infrastructure. Using SharePoint as the dashboard platform and SQL Server as the data integration and warehousing platform, the solution integrates with your existing ERP systems for facilities management, help desk and other related systems to deliver the right type of information in various formats through secure, role based dashboards. |
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