Resolve 2.0
Extending SharePoint for Enterprise wide Issue Tracking and Resolution
SharePoint Issue Lists are Just Not Sufficient
- We all know that SharePoint Issue lists are not what can help with managing Issues and Resolution – it is too basic an infrastructure. Issues have owners, need to be assigned to people, resolutions need to be tracked, sometimes issues can be complex and might need to be broken up, we need to learn and share with the organization how certain issues have been resolved before, we need to discuss issues, get experts involved and much more!
Resolve 2.0 provides a framework for Enterprise Wide Issue Management
- You need an Issue Management Platform to be able to effectively hold people responsible for issues and track issues to resolution. We have developed a comprehensive platform for Issue Management with SharePoint templates, custom web parts and actions that will allow you to implement a Comprehensive Issue Management Platform for your organization using SharePoint. Our solution works just like any other site template in SharePoint and can be used for departmental issue management, Project Issue Management, Incident Tracking and Resolution among many other applications.
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How does Resolve 2.0 Extend Issue Management in SharePoint?
- Easy to use for the "Average Joe"
- A Web 2.0 based User Experience that is simple and straightforward for anybody in the organization to use - You really need users to be engaged and utilizing the system.
- Comprehensive Framework for Issue management - Allows for issues to be added, shared with others, have discussions, create sub-issues, track resolutions, add comments
- Tracks Participation - Allows each user to track issues they own, discussion they are participating in
- Expert Management - Experts can add areas of expertise [through a tagging mechanism] and track issues that are in their sphere of influence
- Dashboard - Provides a Web 2.0 based Dashboard of recent issues, most viewed issues, etc. that all users can get a quick snapshot of when they login to the system
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