Optimus BT’s IT Services Management Suite for SharePoint
is a powerful dashboard based application in SharePoint that
provides a single, centralized interface for managing the IT
Services of your Company.
The IT Services Management Suite for SharePoint
includes complete Project Management
with resource, timesheet, expense, cost and task
management functions, Relationship management
with Account, contact and problem/issue management
functionalities.
|
|
The IT Services Management Suite for SharePoint also includes
Help Desk ticketing management functionalities,
where in the problem tickets that are linked to the projects and
accounts can be managed from a central location.
The
Knowledge Management functionality included within the
IT Services Management Suite for SharePoint is Wiki
based, and allows users to actively contribute to the
knowledge base. This style of implementation of the knowledge
management system supports and promotes self
service knowledge bases.
The Product also features an
flexible integrated Reporting Dashboard which
can be customized with web parts that allow you to
develop KPIs and graphs for reporting on the different
project and customer relationship information.
If you are
using backend systems like Project Server or a
CRM system, the IT Services Management suite ships with
connectors designed specifically for integrating the
backend system information in to the SharePoint IT Services
Dashboard and can be specifically tailored to meet your
company's requirements.
Key Benefits
- Manage all your IT Services from a
Single, centralized location
-
Bring the best out of the IT Services
Management functions by integrating it with
the Collaborative functions of
SharePoint
- Easily manage your IT
Services data using SharePoint
infrastructure like lists and
libraries
- Automate your IT
Services functionalities and reduce
costs, errors, effort and resources required
-
Easily create and manage your own
reporting dashboards with web parts
for KPIs and Graphs
-
Easily manage tickets with
the Ticketing management functionality for
help desk
- Integrated search
to find the relevant information from the IT
Services Application
- Leverage
your existing project server and CRM systems
by using Connectors to SharePoint
-
Reduce licensing costs
involved in implementing and authorizing
users to use the backend systems
- Manage
your customer communications from
the centralized interface
|
Key Features
- Support for WSS 3.0 or MOSS 2007
-
Integrated Project Management
-
Integrated Account Management
-
Integrated, Centrally manageable and
customizable reporting dashboard
-
Self service Knowledge management
System using Wikis
- Integrated
Ticketing Management and Help Desk
functionalities
- Support for
Resource, Cost, Expenses, Timesheet and Task
Management
- Support for
Management of Service Level Agreements
-
Connectors for Integrating backend
systems like Project Server and CRM
systems
|
Please provide information about yourself,
and your IT Service Management requirements,
so that an Optimus BT representative may contact you.
