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Our SharePoint support packages are designed to meet the support requirements of small, mid size and large enterprises alike. Our SharePoint support offerings include the following packages -

Design Services

Designed specifically to cater the needs of enterprises with large SharePoint server farms spread across multiple locations and geographies.

Professional SharePoint Support Package

Designed for Mid size organizations with small to medium SharePoint server installations

Small Business SharePoint Support Package

Specifically targeted towards small businesses this package allows for hassle free management of SharePoint infrastructure and solutions at a Small Business Price

Ad-Hoc Support Package

For those organizations who need On-Demand SharePoint support services
Compare Support Packages
Features Enterprise Bundle Professional Bundle SMB Bundle AD-Hoc Support

SharePoint Troubleshooting

SharePoint Troubleshooting

SharePoint Routine Support

Trouble Tickets & Quick Resolutions
Day to Day SharePoint Support
On-Demand Platform Expertise
Escalation Point to your IT Staff

SharePoint Core Platform Support

Installation & Configuration of SharePoint Farm
Integrated Monitoring and Management
SharePoint Content Database Optimization and Maintenance on an ongoing basis
Pro-active support for each component that relates to the SharePoint Farm
Technical and Services Pack Updates on availability
Manage Release process of new functionality
Ensuring Service Continuity

SharePoint Administration & Configuration

Provide support for Business Initiatives by configuring SharePoint
Advise and recommendations on configuring user groups, security, search and workflow settings
Pro-active Setup of Re-usable templates for various common activities
Setup of various timer based jobs for managing and synchronizing the SharePoint Farm Environment
Reporting of Site usage and routine clean up
Provision a site management and life cycle option for self service site management
Establish end user support option using existing SharePoint functionality
End user support in conjunction with business initiatives using SharePoint functionality
Manage Third party applications and updates
Document the environment for compliance purposes

SharePoint Training

AD-Hoc Power user Training
Ad-Hoc End user training
Training Portal with SharePoint best practices

SharePoint Development Support

Manage Business Requirements and design appropriate SharePoint Solutions
Build and Deploy SharePoint Business Solutions
AD-Hoc support for the solutions

SharePoint Professional Services

Strategic Consulting on Various SharePoint Initiatives
Advise and recommendations on best approaches, alternatives, and architectural recommendations

Communication Support

24/7 Support
24/5 Support
Customer Portal
Training & Best Practices Portal
Dedicated Email
Dedicated Phone Number
Live Chat
 
 
 
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