| Social networking has paved way for cost effective and collaborative approach for sourcing ideas, servicing customers and enabling the employee within the organization to be effective and productive. Organizations now are foraying into the social networking concepts for tapping in to the intelligence of masses to come up with innovative ideas for developing products and solutions and customer service in an unprecedented manner. The utilization of facebook, Youtube, Slideshare, Linkedin and other social networking platforms for marketing products/services and building a community of users who can socially and informally contribute to the ideas, innovation and knowledge have made organizations re-think about their strategies for managing product innovation, knowledge management and customer service processes within their organization. Moreover, with social networking and platforms, it is possible to extend these capabilities to integrate customers into the processes making it possible to achieve better competitive advantage. |
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| The impact of implementing social media platforms within your organization |
| Make Innovation and Idea Management Everybody's Business |
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Enterprises who have adopted the social way of innovation and idea management have been able to not only develop better products, services and solutions, but also position them in the right manner in the market place for successful adoption by the target users. These organizations did not restrict the innovation and idea management processes to a specific group of people, but had them wide open to employees, customers and partners, making it possible to implement the best of the ideas generated by the masses into their products. Moreover, this approach also generated new opportunities for considerations which would not have been possible if it was restricted to a closed group of users.
We understand and have a clear vision for implementing social media applications and platforms that help our customers harness the power of participation to create and market innovative products and solutions to their target audiences. Our applications are implemented on top of SharePoint bringing together the best features of social networking and collaboration making it possible for mass participation, tracking and management of innovation and ideas.
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| A cost effective and simpler approach for improving customer satisfaction |
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Let's face it. the current customer service processes are cumbersome and time consuming making it difficult and hard to improve customer satisfaction ratings around the products and services that you sell. A better and cost effective approach for managing customer service is to go social - through customer service communities where customer requests, issues and concerns are resolved by communities around your products rather than your customer service teams. This not only allows for building a loyal community and following for your offerings, but also uncovers hidden needs and feedback on your offerings that can be effectively integrated within your products and solutions in a seamless manner.
We provide comprehensive offerings for community based customer service applications - right from envisioning the need and business case for such a solution to complete design, implementation, rollout and marketing of the solution to your customers and customer communities.
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| Talent identification and retention |
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Using formal processes for talent identification and retention can take up a lot of time and effort from your HR teams - especially in mid size and large organization having a larger workforce strength. Moreover no matter how strong the processes are, there is always a risk of losing out on identifying and retaining the right employees that can add value from a skills standpoint to your organization. Social HR applications help utilize the power of the online employee profiles coupled with ratings on value added contributions by the employees to identify hidden talents and skill sets and formulate retention strategies - making it possible to reward the right employees based on their contribution towards ideas, issue resolutions, enterprise knowledge and other parameters.
We help our customers implement Social HR solutions by extending the capabilities of Microsoft SharePoint. Our solutions provide comprehensive profile management capabilities, reporting, point and reward systems - easing the process of talent identification and retention as well as boosting the morale of your employees across the organization,
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| How can we help? |
| We have implemented several types of intranets to our customers ranging from simple intranets to complex and socially collaborative intranets. We have developed the best practices and a tailored process for designing and delivering intranets to our customers. Moreover, we clearly have the experience in integrating Enterprise 2.0 and social collaboration features into your intranets and helping you drive the adoption of the intranets within your organization. |
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We can help you implement intranets in the following way –
- Complete envisioning of your intranet and developing a strategy and roadmap for the implementation
- Designing the Information architecture and best practices for your intranet
- Designing the user experience and the infrastructure
- Complete implementation of the intranet from installing and configuring SharePoint to complete development of the intranet features and functionalities
- Support you in the roll out of your intranet within your organization either as a pilot, or as a complete enterprise wide roll out
- Continual support from and business user requests and administrative standpoint to keep your SharePoint intranet infrastructure and solutions sound and healthy
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| Our offerings |
| The following are our offerings for SharePoint Application Development |
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