Professional Services Automation
IT Services Organizations and Companies worldwide are having to deal with increasing array of complexity in service offerings, customer service needs, document management, in addition to business requirements for adherence to strict Service Level Agreements [SLAs] and contracts. Optimus BT has implemented solutions that help automate service and project request management, billing and customer management among several other features as part of a solution built on top of the SharePoint Platform. Given the feature set of SharePoint being a data, content and document managemenbt system - all in one, it makes it an ideal platform for a cost effective and supported Professional Service Automation Solution.
Related Case Studies
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SharePoint based Professional Services Automation solution for Tricon Technical Services.
One of Canada's top Gold Certified Microsoft Partner, TriCon Technical Services needed a way to control their incredible growth in the Professional Services division. In addition to
satisfying their short term Collaboration strategy needs, they also wanted to be sure to have the ability to
integrate their Intranet environment and backend systems - providing a completely automated system!
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