Self Service Solutions
To improve productivity and efficiency within the organization and to reduce administrative costs, organizations are pushing for more and more self service oriented tools, applications that are based on web based platforms that can be easily accessed with just a web browser and have limited support requirements. The areas that lend themselves very well to Self Service applications are IT Help Desk, Employee Benefits, Travel and Expense Management, Purchasing and Procurement among many other areas. Additional Self Service scenarios include Accounts Receivable, Invoices and Purchase Orders, Vendor and Customer Service management among other areas - that could lead to improved quality of service and added benefits of being able to track
behavior easily leading to better understanding of customer and vendor habits. Optimus BT has successfully implemented many different self service solutions for employees, customers and vendors with the use of .Net and SharePoint technologies specifically around password management, profile management, ticketing management, help desk automation, among other areas.
Related Case Studies
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SharePoint based User Self Service solution for Seminole County.
Optimus BT provided Seminole County with an AD Management Solution that would allow centralized user management of the Seminole County AD users.
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Active Directory Management
solution for Boyden.
Boyden, having more than 70 offices in over 40 countries required a Solution that would allow centralized management of the users from all the locations. Optimus BT provided the Active Directory Management solution for Boyden that helped them to centralize the User management functionalities using SharePoint.
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Related Whitepapers
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Automating IT Self Service with SharePoint
This white paper illustrates how SharePoint can be used to provide self service capabilities to the business user for several common IT related tasks and increase the value and productivity of the IT help desk personnel and IT Administrators in an organization.
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