Join us for this informative webinar by registering now!
Today much of the IT department’s time is spent responding to phone calls, emails, walk-ins, or a dated system list for IT services. We have created a comprehensive, easy-to-use, and self-service catalog, responding to the need for an automated solution. Both users and admins have specific capabilities they are able to execute within the catalog based on permissions and user groups. By providing a solution that is similar to an intuitive shopping experience, users can quickly and easily find services needed, request them, and then send them off to get approved. This webinar will showcase how this is achieved through scenario-based demonstrations.
We will cover –
- How SharePoint based IT service dashboards can facilitate greater visibility across all critical IT services for all business users and drive user adoption.
- Functional overview of SharePoint based IT service catalog – Benefits for users and administrative capabilities; practices around request management and fulfillment.
- How to manage requisition history at a granular level, for individual users. Set up roles and permissions for category of users, different level user configuration, service collaboration, and service categorization.
- Metadata definitions for Service Catalog content types for easy discovery and reporting.
- Generation of different types of reports by different IT service or IT service category metrics.
|
* Please provide your work email address for registration – no public email services like gmail, yahoo, Comcast, etc. please.
About Optimus BT
Since 2005, we have been a leading organization in building Enterprise 2.0 solutions for customers, with experience implementing several dozen intranets for organizations large and small, and have several hundred customers in many different industries and geographies/countries. We are a Microsoft Gold certified partner and have deep technology expertise in SharePoint and other Microsoft stack of products. Our unique approach that combines research and insights, user experience centric design methodology and technology platform expertise, has helped us deliver great results to our customers.
|
|
