We work with you to understand the problems you run into and find ways to get them solved so that you can get back onto the road of success, as fast as possible.
Support engineers work closely with OptimusBT’s operations and development teams to isolate issues and provide speedy resolutions, as well as to adjust plans and configurations as priorities change and new opportunities emerge.
Designated Support ContactsOur support team resolves the queries and issues, received by the eContracts administrators as designated by client’s side.
Online Support PortalIncludes an online knowledge base and a variety of best practices and other resources, as well as letting customers submit support tickets. Customers can enter support request tickets, work through issues with the customer support agent, and take action as needed to implement the resolution to the issues.
Live Phone SupportCustomers can feel sure that they can turn to a “Live Customer Support” agent to help them with questions on their usage of eContracts. Our Support teams are available 24×5- Monday through Friday.
IT Infrastructure SupportAn organization’s network infrastructure is a critical factor for business success. Businesses today require IT infrastructure availability 24×7.
- OptimusBT provides business continuity through service assurance and high availability.
- Adaptability for changing business conditions.