Product Support phase gets initiated immediately after go-live. Support Engineers work closely with operations and development teams to prioritize and isolate issues, provide speedy resolutions, as well as adjust to plans and configurations as priorities change and new opportunities emerge.
Designated Support ContactsOur support team resolves the queries and issues, received by the eContracts administrators as designated by client’s side.
IT Infrastructure SupportAn organization’s network infrastructure is a critical factor for business success. Businesses today require IT infrastructure availability 24×7.
- OptimusBT provides business continuity through service assurance and high availability.
- Adaptability for changing business conditions.
Live Phone SupportCustomers can feel sure that they can turn to a “Live Customer Support” agent to help them with questions on their usage of eContracts. Our Support teams are available 24×5- Monday through Friday.
Online Support PortalIncludes an online knowledge base and a variety of best practices and other resources, as well as letting customers submit support tickets. Customers can enter support request tickets, work through issues with the customer support agent, and take action as needed to implement the resolution to the issues.