Training & User Onboarding
As part of the eContract implementation, user training needs and objectives are understood, effort estimated and included in the overall project plan. Some customers take an informal approach to training and expect a lot of flexibility in the way content is both created and shared within the organization. Some would prefer a full-scale, structured training program, prepared by an in-house trainer who would better understand organizational culture and processes. Training delivery and duration may also vary according to the complexity of contracts, user roles and skills, process maturity, project stage and learning objectives.
The product capabilities can be easily learnt using standard tools such as on screen help, cheat sheets and recorded demonstrations some implementations require customized training solutions which would include specific topic identification, trainer preparation and building new learning materials. While for most users, performing activities such as search, approvals, or submitting a request would be self explanatory, training is required when the product has to be introduced in the context of organizational contract processes and policies, especially when migrating from a paper or email based process.